Those are out of reach when Outlook can’t connect live to Microsoft Exchange. Sometimes, updates can also lead to certain issues with the programs installed on Windows OS. Therefore, if there are any pending updates related to MS Office or Outlook, you should check and install them. You can follow these methods to troubleshoot and resolve the Outlook inbox repair tool alternative stuck in Offline Mode error. These methods work in Outlook 2010, 2013, 2016, and 2019.

Check OST file

• Don’t let secondary Exchange servers manage your device if you don’t have to.
• Outlook has a Work Offline button under the Send/Receive tab.
• These methods work in Outlook 2010, 2013, 2016, and 2019.
• The changes are saved locally in the Outlook OST data file and later synchronized with the mailbox server.
• If the issue is the same, update Outlook, repair Outlook profile, or reconfigure your account to reconnect Outlook to the Server.
• Please whitelist stellarinfo.com and request to send the link again.

As we all know the OST file of Outlook is vulnerable to technical blunders. fix MFA prompts not working Hence, if OST file corruption is the root cause, you need to fix it as soon as possible. Perfectly repair and recover corrupted Outlook PST & OST files. If you didn't find the email, check the spam/junk folder. Please whitelist stellarinfo.com and request to send the link again. Making a new profile tends to work better, especially if your old one has lots of accounts or long-standing sync problems.

How To Fix Outlook Stuck in Offline Mode?

The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components. If Outlook asks if another Exchange server can manage your system, hit No unless it’s your main domain. That keeps Outlook from getting confused and stuck offline.

Verify Work Offline Button Status

If the issue is the same, update Outlook, repair Outlook profile, or reconfigure your account to reconnect Outlook to the Server. In this guide, we've discussed the reasons that can cause the 'Outlook stuck in offline mode' issue and methods to troubleshoot and resolve it. In Microsoft Outlook 2010 and later versions, users can switch from Offline Mode to Online Mode and vice-versa based on their preference. Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it. Outlook Safe Mode can help troubleshoot and fix the Outlook stuck in offline mode issue as it prevents any add-in from interfering with the normal Outlook operations. The Work Offline option is available under the 'SEND/RECEIVE' tab in Outlook.

Method 1: Reset 'Work Offline' to Reconnect

It’s really important to know which Exchange or Office 365 environment Outlook should use. If you don’t get this right, Outlook will just sit in offline mode, unable to do much. Sometimes Exchange server permissions or policies get set up wrong.

Download Stellar Converter for OST

Autodiscover might send Outlook to the wrong Exchange server, so you can’t get to your mailbox. Damaged Outlook data files, like the OST file, can also get in the way. When these files go bad, Outlook can’t talk to the Exchange server, so it just gives up and goes offline. Now, on your keyboard, press the Send/Receive button. Old versions of Outlook or Microsoft Office often trigger synchronization issues.





Outlook has a Work Offline button under the Send/Receive tab. People hit it by accident all the time, so it’s worth a look. In doing so, you would switch the mapped drive status to "online" and access to the entirety of drive's content would then be possible/granted. If, in any case, you encounter any problems or issues in installing these updates, you must delete and uninstall all the updates and restart Outlook. You may use outdated Office versions, which can lead to further problems.



Sometimes a VPN or firewall blocks Outlook, so try turning those off for a minute to see if it helps. Hybrid setups—where you’ve got both on-premises Exchange servers and Office 365—can run into DNS or Autodiscover problems. If your external DNS doesn’t match the internal setup, Outlook can lose track of where it’s supposed to connect. Outdated software often brings compatibility headaches that break your connection. Further, the drive status for any drive which has a file/folder set to be available offline is stuck on "Offline". Even after following the above process, Outlook sync help from FixTechGuide if the issue of offline still present, and OST corruption might be the actual cause.